Term and Conditions

Payments, Shipping, Returns and Refunds

Company details

Registered company name: two7four ventures limited

Registered company number:  05372499

Registered company address: Bramble Lodge, Smelthouse Lane, Pant, Shropshire, SY10 9QJ, UK


Payments

Payment via Klarna

Payments are taken in advance unless you are using one of our finance providers detailed at checkout, in which case payments are handled by them.


Shipping

Physical goods

All physical goods will be shipped within 4 days of order (subject to stock availability), but we will endeavour to ship in advance of this. Target dispatch and shipping times will be provided via email and will be dependent on delivery locale of the recipeint

Digitial goods

All digital goods will be available for download within 48 hours of receipt of order.

Consulting, coaching, mentoring and speaking

Within 14 days following receipt of an order, an email will be issued to allow booking of an introduction call related to the service requested.


Returns policy

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we’re here to help. As a UK-based business, we adhere to the Consumer Contracts Regulations 2013, which gives you the right to cancel your purchase within 14 days of receiving your goods.

1. Your Right to Cancel (The “Cooling-off” Period)

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email).

  • Email: returns@nigelcreaser.com
  • Address: Returns, two7four ventures limited, Bramble Lodge, Smelthouse Lane, Pant, Shropshire, SY10 9QJ

2. Eligibility for Refunds

To be eligible for a return after cancelling your order:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide the receipt or proof of purchase.

Non-returnable items: Please note that the following items cannot be returned or refunded:

  • Perishable goods (such as food, flowers, or magazines).
  • Custom-made or personalized products.
  • Personal care goods (such as beauty products or earrings) if the hygiene seal has been broken.
  • Digital downloads if you have started the download.

3. Returns Process

Once you have notified us of your intent to return an item, you have a further 14 days to send the goods back to us.

Please send your returns to: Returns, two7four ventures limited, Bramble Lodge, Smelthouse Lane, Pant, Shropshire, SY10 9QJ

Note: You are responsible for paying for your own shipping costs for returning your item, unless the item was damaged or faulty upon receipt.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied, or
  • (If earlier) 14 days after the day you provide evidence that you have returned the goods.

5. Damaged or Faulty Goods

Under the Consumer Rights Act 2015, if an item arrives damaged or faulty, you have a right to reject it and get a full refund.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. We will cover the return shipping costs for faulty items.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:

  • info@nigelcreaser.com

Privacy Policy

1. Introduction

This Privacy Policy explains how two7four ventures limited (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, purchase products, purchase our services (Coaching/Mentoring/Consulting/Speaking), or interact with us. Your privacy is important to us, and we are committed to being transparent about our data practices.

2. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Identifiers: Your name, email address, phone number, and physical address (collected for order processing, shipping/delivery of digital goods, and invoicing).
  • Order Data: Details of the products or services you purchase, shipping information, payment status, and correspondence related to your order.
  • Payment Information: Payment details are processed securely by our payment gateways (Stripe, PayPal, Klarna). We do not store full credit card numbers on our servers.
  • Coaching/Mentoring Data (Specific to Service Purchases): Information you choose to share during the pre-chat and the coaching sessions, including career history, project details, goals, and challenges. This information is treated as highly confidential.
  • Account Information: If you create an account, we store your username and hashed password.
  • Technical Data: IP address, browser type, operating system, and website usage data collected via cookies and analytics (see Section 5).

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process your payment, issue invoices, and deliver your purchased products (physical or digital) or services.
  • Service Delivery (Coaching/Mentoring/Consulting/Speaking): To schedule and conduct your coaching/mentoring sessions, including the free pre-chat.
  • Account Management: To manage your customer account, allowing you to access order history and manage your details.
  • Communication: To send you service updates, order confirmations, marketing communications (if you consent), and respond to your inquiries.
  • Legal Compliance: To meet our legal, accounting, and tax obligations.
  • Service Improvement: To analyze sales trends and website usage to improve the quality of our offerings and website experience.

4. Confidentiality of Coaching Content

The specific, non-public details of your projects, challenges, and career aspirations discussed during private coaching or mentoring sessions are held in strict confidence. This content is used solely to provide the agreed-upon coaching service and is not shared with any third parties unless:

  • You provide explicit written consent.
  • We are required to do so by law.
  • We believe there is a risk of serious harm to yourself or others.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following trusted third-party service providers, solely for the purpose of running our business:

  • WooCommerce/Hosting Provider: To power our online store and website.
  • Payment Processors: To securely handle payment transactions.
  • Shipping/Delivery Services: (If you sell physical products) To deliver your order.
  • Scheduling Software: (Specific to Coaching) To manage and confirm your booking times.
  • Analytics Providers: To track and improve website performance (data is typically anonymized).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: To request a copy of the personal data we hold about you.
  • Right to Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): To request that we delete your personal data, subject to legal retention obligations.
  • Right to Object: To object to certain types of processing.

To exercise any of these rights, please contact us at gdpr@nigelcreaser.com.

7. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@nigelcreaser.com

Affiliate Disclosure


Some of the links on this website are affiliate links. This means that if you click on them and make a purchase, I may earn a small commission at no extra cost to you. I only recommend products and services I genuinely believe in and think will be valuable to you. Your support helps keep this site running — thank you!


Last Updated: December 2025